Known Issue: On-Demand Scan Stuck at x%

    
We have been getting some reports from users that after running a manual on-demand scan it seems to be stuck or stopped at x%. The error code that is returned is different than “1”.

In order to help us troubleshoot this problem please follow these steps:

1.- Download and extract the Scan-Dump.zip file into a new folder, for example C:\Test.
2.- Browse to the C:Test directory and execute the file called “Start.bat“.
3.- Run a manual on-demand scan from Panda Cloud Antivirus to try to reproduce the problem.
4.- If the problem is successfully reproduced, execute the file “Stop.bat“.
5.- There will be a file called “Session01.etl” in the C:\Test directory.

If you can reproduce this problem please post the Session01.etl file to http://www.cloudantivirus.com/forum.

Many thanks for all your help & support !! 🙂
   

Error Code 1: Catching Exceptions and Creating Minidumps

 
If you’re having any type of problem with Panda Cloud Antivirus (a recent one we’re getting is the Error Code 1 while scanning) you can help us troubleshoot it by enabling exceptions and having Panda Cloud Antivirus create minidumps when it runs into a problem.

You can enable exceptions easily by creating the following registry key:
   Windows Registry Editor Version 5.00
   [HKEY_LOCAL_MACHINESOFTWAREPanda SecurityPanda Service HostExceptions]
   "CreateMiniDump"=dword:00000001
   "ToMessageBox"=dword:00000001

For those less familiar with manipulating the Windows Registry you can simply download and execute the following Exceptions.reg file which will automatically make the change in the Registry for you:
Enable Exceptions

Once enabled, any exception caught will be shown to you in popup windows similar to the following ones:

If this happens, you can find the minidump in the following locations:

• XP: c:documents and settingsall usersProgram datapanda securitypanda cloud antivirus
• Vista: c:program datapanda securitypanda cloud antivirus

Simply compress (in a ZIP or similar) the minidump and send it to us. We have enabled an FTP account where these can be uploaded to.
FTP Server: 212.8.79.111
Username: betatester
Password: d8PvVVdTQzWv

Don’t forget to drop us a note at http://www.cloudantivirus.com/forum if you do upload a minidump so we can provide you with an answer or fix after we analyze your upload.

Again thanks to all that are helping us improve Panda Cloud Antivirus !